RETURN & REFUND POLICY

Effective upon posting

Thank you for shopping with NC Discount Furniture.

We work directly with furniture manufacturers, distributors, warehouses, and fulfillment partners to provide quality home furnishings at competitive prices. Because furniture is costly to transport, often ordered specifically for the customer, and may become subject to manufacturer commitments shortly after purchase, all sales are final except as specifically provided in this policy.

Please review product descriptions, dimensions, finishes, specifications, estimated fulfillment information, delivery requirements, and applicable policies carefully before completing your purchase.

1. ALL SALES ARE FINAL

NC Discount Furniture does not generally accept returns or issue refunds for:

• Change of mind

• Buyer's remorse

• Change in décor

• Color or finish preference

• Comfort preference

• Size preference

• Merchandise that does not fit the intended room

• Merchandise that does not fit through a doorway, hallway, stairway, elevator, or other access point

• Customer measurement errors

• Duplicate purchases

• Changes in personal circumstances

• Found a lower price elsewhere

• Delivery timing preference when the order was fulfilled in accordance with the applicable terms

• Reasonable variations in natural materials, finishes, fabrics, leather, stone, wood, or other materials

An exception may be made only when specifically provided by this policy, required by applicable law, or approved by NC Discount Furniture in writing.

2. DO NOT RETURN MERCHANDISE WITHOUT AUTHORIZATION

NC Discount Furniture does not accept unauthorized returns.

Customers must contact NC Discount Furniture and receive written authorization before returning merchandise.

Do not:

• Ship merchandise back to the manufacturer;

• Ship merchandise to NC Discount Furniture;

• Return merchandise to a delivery carrier;

• Refuse delivery;

• Send merchandise to an address shown on the original shipping carton;

unless specifically instructed to do so by NC Discount Furniture.

Our manufacturers and fulfillment partners ship from multiple warehouses. Merchandise returned to the wrong location may be refused, lost, or subject to additional freight and handling charges.

An unauthorized return does not create an entitlement to a refund.

3. REQUESTING A RETURN EXCEPTION

Although sales are generally final, NC Discount Furniture may consider a return request when the applicable manufacturer or distributor permits the merchandise to be returned.

Approval is not guaranteed.

To request consideration, contact NC Discount Furniture promptly after delivery and provide:

• Customer name

• Order number

• Product name and SKU

• Delivery date

• Reason for requesting the return

• Photographs of the merchandise

• Photographs of the packaging

• Confirmation that the merchandise has not been used, assembled, altered, or damaged

NC Discount Furniture will review:

• The manufacturer's return policy;

• The condition of the merchandise;

• Whether original packaging is available;

• Whether the item has been assembled or used;

• Freight costs;

• Restocking or cancellation charges;

• Warehouse requirements;

• Whether the product was special ordered;

• Whether the product can reasonably be resold; and

• Other applicable costs or restrictions.

A return is not approved until NC Discount Furniture provides written authorization.

4. RETURN ELIGIBILITY

If NC Discount Furniture chooses to approve a discretionary return, merchandise generally must:

• Be unused;

• Be unassembled;

• Be uninstalled;

• Be unmodified;

• Be undamaged;

• Be in resalable condition;

• Include all parts, hardware, accessories, manuals, and components;

• Be packaged in the original manufacturer's packaging;

• Meet the applicable manufacturer's return requirements; and

• Be returned within the period specified in the written Return Authorization.

NC Discount Furniture may decline a return that does not satisfy these requirements.

5. NON-RETURNABLE MERCHANDISE

The following merchandise is generally non-returnable and non-refundable except where required by applicable law or where NC Discount Furniture confirms a valid damage, defect, incorrect-item, or fulfillment claim:

• Special-order merchandise

• Made-to-order merchandise

• Custom furniture

• Custom upholstery

• Customer-selected fabrics

• Customer-selected leathers

• Customer-selected finishes

• Modified merchandise

• Personalized merchandise

• Clearance merchandise

• Closeout merchandise

• Floor models when identified as such

• Final-sale merchandise

• Merchandise that has been assembled

• Merchandise that has been installed

• Merchandise that has been altered

• Merchandise that has been used

• Merchandise without required original packaging

• Merchandise damaged after delivery

• Merchandise identified on the product page as non-returnable

Additional manufacturer-specific exclusions may apply and will govern when disclosed before purchase.

6. SPECIAL-ORDER & CUSTOM MERCHANDISE

Special-order, custom, personalized, made-to-order, and customer-configured merchandise is final sale.

Once these orders become committed to the manufacturer, they generally cannot be cancelled, changed, returned, or refunded.

Examples include:

• Custom upholstery

• Special fabrics

• Special leather

• Custom finishes

• Custom dimensions

• Custom configurations

• Modified merchandise

• Furniture manufactured specifically for the customer's order

Customers are responsible for carefully reviewing all selections before submitting an order.

7. RESTOCKING, CANCELLATION & VENDOR FEES

When NC Discount Furniture approves a discretionary return, the return may be subject to costs imposed by the applicable manufacturer, distributor, warehouse, carrier, or fulfillment partner.

These may include:

• Restocking fees

• Cancellation fees

• Warehouse fees

• Handling fees

• Inspection fees

• Transfer fees

• Packaging fees

• Other reasonable costs associated with processing the return

NC Discount Furniture will disclose known applicable return charges before finalizing a discretionary return authorization whenever reasonably practicable.

Applicable fees may be deducted from the customer's refund.

The purpose of these charges is to recover costs associated with the return, not to create an additional return entitlement.

8. SHIPPING & FREIGHT COSTS ON RETURNS

Furniture shipping is expensive.

When a discretionary return is approved for a reason unrelated to an NC Discount Furniture error, confirmed shipping damage, confirmed defect, or another circumstance for which NC Discount Furniture is responsible, the customer may be responsible for:

• Original outbound freight;

• Return freight;

• Residential delivery charges;

• White-glove delivery expenses;

• Pickup charges;

• Liftgate fees;

• Warehouse transfer charges;

• Storage charges;

• Carrier charges;

• Other shipping-related costs incurred because of the return.

This applies even when the original order was advertised or invoiced with Free Shipping or shipping included in the merchandise price.

"Free Shipping" means that NC Discount Furniture absorbed or included the original shipping expense as part of the completed sale. It does not mean that no transportation expense was incurred.

Where permitted by law, actual applicable freight and return expenses may therefore be deducted from a discretionary return refund.

9. RETURN AUTHORIZATION

Every approved return must receive a Return Authorization, sometimes referred to as an RMA.

The authorization will provide applicable information such as:

• Merchandise approved for return

• Return destination

• Return deadline

• Applicable fees

• Freight instructions

• Packaging requirements

• Pickup instructions, if applicable

• Additional return conditions

A Return Authorization applies only to the merchandise specifically identified in the authorization.

It does not authorize the return of other merchandise from the same order.

10. RETURN SHIPPING

Customers must follow the shipping instructions included with their Return Authorization.

Depending on the merchandise and original delivery method, NC Discount Furniture may:

• Arrange return transportation;

• Have the original delivery provider schedule a pickup;

• Provide freight instructions;

• Require the customer to arrange return transportation;

• Require specific packaging or palletization.

Customers should not independently ship large furniture through a carrier without receiving return instructions from NC Discount Furniture.

The customer is responsible for merchandise until it reaches the authorized return destination when the return is customer-arranged, except as otherwise required by law.

11. RETURN CONDITION & INSPECTION

An approved return is not automatically entitled to a refund simply because the merchandise has been shipped back.

Returned merchandise may be inspected by:

• NC Discount Furniture;

• The manufacturer;

• The distributor;

• The warehouse;

• An authorized service provider; or

• Another authorized third party.

The inspection may verify:

• Merchandise condition

• Product identity

• Missing components

• Damage

• Use

• Assembly

• Installation

• Alterations

• Packaging condition

• Compliance with the Return Authorization

If returned merchandise does not meet the approved return conditions, the refund may be reduced or denied where permitted by law.

12. DAMAGED OR DEFECTIVE MERCHANDISE

Furniture that arrives damaged or is believed to contain a manufacturing defect is not treated as a standard return.

It is handled under the NC Discount Furniture Damaged & Defective Merchandise Policy.

Customers should report damage or defects promptly and provide requested photographs and documentation.

For a verified damage or defect, an appropriate remedy may include:

1. Replacement parts;

2. Professional furniture repair;

3. Manufacturer warranty service;

4. Replacement components;

5. Replacement merchandise; or

6. Another appropriate resolution.

A verified damage or defect does not automatically entitle the customer to a refund when the issue can reasonably be corrected through an appropriate repair, replacement part, replacement component, or replacement item.

If the merchandise cannot reasonably be repaired or replaced, or if a refund is otherwise appropriate or required by applicable law, NC Discount Furniture may issue a refund.

13. INCORRECT MERCHANDISE

If NC Discount Furniture, the manufacturer, or a fulfillment partner delivers merchandise materially different from what appears on the customer's order confirmation, contact NC Discount Furniture promptly.

Do not:

• Assemble the item;

• Install the item;

• Modify the item;

• Use the item;

• Discard the packaging;

unless instructed by NC Discount Furniture.

Once the fulfillment error is verified, NC Discount Furniture will coordinate an appropriate correction at no additional merchandise cost to the customer.

Depending on the circumstances, that may include:

• Exchange;

• Replacement;

• Pickup of the incorrect merchandise;

• Correction of the order; or

• Refund if the correct merchandise cannot reasonably be supplied.

14. MISSING PARTS

Missing hardware, shelves, legs, cushions, handles, power components, or other individual parts generally do not require return or refund of the entire item.

NC Discount Furniture will work with the manufacturer or distributor to obtain the appropriate replacement components when available.

15. NATURAL VARIATIONS ARE NOT RETURNABLE DEFECTS

Furniture frequently incorporates natural or handcrafted materials.

Reasonable variations may occur in:

• Wood grain

• Wood coloration

• Knots

• Mineral streaks

• Stone

• Marble

• Veining

• Leather

• Fabric texture

• Fabric pattern placement

• Dye lots

• Hand-applied finishes

• Distressing

• Antiquing

• Glazing

• Metal finishes

• Patina

These natural or manufacturer-permitted variations are not considered defects and do not make merchandise eligible for return or refund.

16. COLOR & APPEARANCE DIFFERENCES

Product images are intended to represent merchandise as accurately as reasonably possible.

Actual colors may differ because of:

• Photography

• Lighting

• Computer monitors

• Mobile screens

• Screen settings

• Fabric dye lots

• Natural wood variation

• Natural leather variation

• Stone variation

• Manufacturing batches

• Hand-applied finishes

Reasonable differences in color, finish, texture, grain, pattern, or appearance do not qualify merchandise for return.

Customers purchasing products for which an exact color or finish match is important are encouraged to request available samples before ordering.

17. DIMENSIONS & FURNITURE FIT

Customers are responsible for reviewing product dimensions and determining whether furniture will fit:

• In the intended room;

• Through exterior doors;

• Through interior doors;

• Through hallways;

• Around corners;

• Up or down stairways;

• Inside elevators;

• Through building entrances;

• Through gates;

• Through other access points.

Customers should measure both the merchandise and the entire delivery path.

Merchandise that does not fit in the customer's room, home, building, doorway, hallway, stairway, elevator, or intended space is not considered defective.

An inability to fit merchandise into the customer's property does not automatically qualify the order for return or refund.

If NC Discount Furniture approves a return under these circumstances, applicable freight, restocking, storage, redelivery, handling, and other charges may apply.

18. REFUSED DELIVERIES

Refusing delivery does not constitute an approved return or cancellation.

Customers should not refuse otherwise conforming merchandise because of:

• Change of mind

• Size preference

• Color preference

• Comfort preference

• Furniture fit

• Delivery timing preference

• Buyer's remorse

An unauthorized refused delivery may result in:

• Return freight

• Original freight

• Storage fees

• Redelivery fees

• Warehouse fees

• Handling fees

• Other carrier expenses

for which the customer may be responsible where permitted by law.

Significant visible shipping damage should be handled according to the Damaged & Defective Merchandise Policy and instructions from NC Discount Furniture or the delivery provider.

19. MISSED OR FAILED DELIVERY

If a customer:

• Misses a confirmed delivery appointment;

• Refuses reasonable delivery scheduling;

• Provides an incorrect address;

• Cannot provide access to the property;

• Fails to satisfy building delivery requirements;

• Cannot accommodate the furniture through the available delivery path;

additional charges may result.

These may include:

• Storage

• Redelivery

• Freight

• Rerouting

• Warehouse

• Handling

• Return transportation

A failed delivery does not automatically make merchandise eligible for return or refund.

20. SHIPPING DELAYS & LEGALLY REQUIRED REFUNDS

Estimated shipping and delivery dates are estimates unless expressly identified as guaranteed.

NC Discount Furniture will comply with applicable laws governing internet-order shipment representations and delays.

If merchandise cannot be shipped within the timeframe represented at the time of purchase, or another timeframe required by applicable law, NC Discount Furniture will provide any notice, consent request, cancellation option, or refund required by law.

Where a customer has a legal right to cancel an unshipped order because of a qualifying shipment delay, the customer will receive the legally required refund.

Our All Sales Final policy does not eliminate legally required shipment-delay cancellation or refund rights.

21. DISCONTINUED OR UNAVAILABLE PRODUCTS

Occasionally, a manufacturer may discontinue merchandise or determine after purchase that an item cannot be supplied.

When NC Discount Furniture cannot fulfill ordered merchandise, we may offer the customer an alternative.

The customer is not required to accept substitute merchandise.

If the merchandise cannot be fulfilled and no substitute is accepted, NC Discount Furniture will cancel the affected merchandise and refund the amount properly due for the unfulfilled item.

22. MULTI-ITEM ORDERS

Products within the same order may come from different:

• Manufacturers

• Warehouses

• Distributors

• Fulfillment partners

Return eligibility is therefore determined item by item.

Approval of a return for one item does not make other items on the same order eligible for return.

23. REFUND CALCULATION

For a discretionary approved return, the refund may equal:

Amount paid for approved returned merchandise

minus applicable vendor/restocking fees

minus applicable outbound freight

minus applicable return freight

minus applicable storage, handling, pickup, or other authorized return expenses

minus deductions for missing components or condition issues when permitted

The exact amount depends on the circumstances of the return.

Where NC Discount Furniture or applicable law is responsible for providing a full refund, legally required deductions will not be imposed.

24. WHEN REFUNDS ARE ISSUED

Unless otherwise required by law, refunds for returned merchandise generally will not be issued until:

• The merchandise has been returned to the authorized location;

• The merchandise has been received;

• Any required inspection has been completed; and

• The final refund amount has been determined.

Processing time by the customer's bank, card issuer, or payment provider may occur after NC Discount Furniture submits the refund.

25. ORIGINAL PAYMENT METHOD

Approved refunds generally will be issued to the original payment method whenever reasonably possible.

NC Discount Furniture will not substitute store credit for a cash or payment-method refund when applicable law requires a monetary refund.

If the original payment method is unavailable, NC Discount Furniture will determine an appropriate lawful refund method.

26. SHIPPING & DELIVERY FEES

Shipping, freight, white-glove delivery, assembly, delivery upgrades, expedited shipping, storage, special handling, and other service charges generally are non-refundable once the applicable service has been performed or the cost has been incurred, except where otherwise required by law.

27. PROMOTIONAL ITEMS, DISCOUNTS & BUNDLES

If a return is approved for merchandise purchased:

• As part of a bundle;

• With a quantity discount;

• With a promotional discount;

• With a free promotional item;

• Under another conditional promotion;

the refund may be adjusted to reflect the terms of the original promotion.

For example, if returning one item causes the remaining purchase to no longer qualify for a multi-item discount, the refund may reflect the price that would have applied to the merchandise retained by the customer.

Any such adjustment will be made only where permitted by the terms of the promotion and applicable law.

28. PAYMENT DISPUTES & CHARGEBACKS

Customers should contact NC Discount Furniture directly if they believe a return, refund, delivery, damage, or merchandise issue has not been resolved.

A chargeback or payment dispute does not create a return right that does not otherwise exist.

In responding to a payment dispute, NC Discount Furniture may provide relevant records including:

• Order confirmations

• Product descriptions

• Customer acknowledgments

• Manufacturer orders

• Vendor confirmations

• Tracking information

• Delivery records

• Photographs

• Signed delivery documentation

• Customer communications

• Return authorizations

• Applicable policies

• Other relevant documentation

Nothing in this section limits any lawful payment-dispute rights available to a customer.

29. RELATIONSHIP TO OTHER NC DISCOUNT FURNITURE POLICIES

This Return & Refund Policy should be read together with:

• Cancellation & Order Change Policy

• Damaged & Defective Merchandise Policy

• Shipping & Delivery Policy

• White-Glove Delivery Terms, when applicable

• Applicable manufacturer warranty terms

• Product-specific terms disclosed before purchase

Cancellation requests made before delivery are governed primarily by the Cancellation & Order Change Policy.

Damage and manufacturing defect claims are governed primarily by the Damaged & Defective Merchandise Policy.

30. LEGALLY REQUIRED EXCEPTIONS

Nothing in this Return & Refund Policy is intended to disclaim, restrict, or waive any warranty, refund right, consumer protection, or other legal remedy that cannot lawfully be waived.

Where applicable federal, state, or local law requires NC Discount Furniture to accept a return, issue a refund, provide a repair or replacement, or provide another remedy, NC Discount Furniture will comply with applicable law.

HOW TO REQUEST RETURN REVIEW

To request review of a potential return, contact:

NC Discount Furniture
Email: info@ncdiscountfurniture.com
Website: NCDiscountFurniture.com

Please include:

• Your name

• Order number

• Product

• Delivery date

• Reason for the request

• Photographs of the merchandise and packaging

Do not return merchandise until NC Discount Furniture has issued written Return Authorization and provided return instructions.

Submitting a return request does not mean that the return has been approved.