PRIVACY POLICY

Last Updated: August 25, 2026

NC Discount Furniture ("NC Discount Furniture," "NCDF," "we," "us," or "our") respects your privacy and is committed to being transparent about how we collect, use, disclose, and protect personal information.

This Privacy Policy explains how we handle personal information when you:

• Visit or use NCDiscountFurniture.com;

• Create or use a customer account;

• Purchase or attempt to purchase merchandise;

• Request a quote;

• Contact customer service;

• Submit a return, damage, defect, warranty, or service request;

• Subscribe to marketing communications;

• Participate in a promotion;

• Submit a review or other content; or

• Otherwise interact with NC Discount Furniture.

Our online store is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and services.

By using our website or otherwise interacting with us, you acknowledge the practices described in this Privacy Policy.

1. PERSONAL INFORMATION

For purposes of this Privacy Policy, "personal information" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to an individual or household.

Personal information generally does not include information that has been aggregated, de-identified, or anonymized so that it cannot reasonably be linked to an identifiable individual.

The meaning of personal information may vary under applicable law.

2. PERSONAL INFORMATION WE COLLECT

The information we collect depends on how you interact with NC Discount Furniture.

We may collect the following categories of personal information.

Contact Information

This may include:

• Name

• Billing address

• Shipping or delivery address

• Email address

• Telephone number

Order & Transaction Information

This may include:

• Products viewed

• Products purchased

• Manufacturer

• Product SKU

• Product configuration

• Quantity

• Order number

• Order date

• Purchase amount

• Discounts

• Promotional offers

• Payment status

• Shipping method

• Delivery status

• Tracking information

• Return or cancellation information

• Warranty or claim history

• Previous transactions

Account Information

If you create an account, we may collect information such as:

• Name

• Email address

• Account credentials

• Saved addresses

• Account preferences

• Order history

Passwords and authentication information may be processed through Shopify or other service providers used to operate customer accounts.

Payment Information

When you make a purchase, payment information may be collected and processed by Shopify, payment processors, financial institutions, or other payment providers.

This may include:

• Payment method

• Billing information

• Payment authorization

• Transaction identifiers

• Limited payment-card information made available to us by the payment processor

NC Discount Furniture does not need access to your complete payment-card number for ordinary order processing when that information is securely handled by our payment providers.

Financing Information

If you choose a third-party financing option, the financing provider may collect information necessary to evaluate or administer your financing application.

That information may include information that NC Discount Furniture does not directly receive or control.

Financing applications, credit decisions, and financing-account information are subject to the applicable financing provider's privacy notice and terms.

Customer Service Communications

We may collect information you provide when you communicate with us by:

• Email

• Telephone

• Website form

• Chat

• Text message

• Social media

• Other customer-service channels

This may include the contents of your message and information necessary to respond to your request.

Quote & Product Inquiry Information

When requesting a quote or product information, we may collect:

• Name

• Email address

• Telephone number

• Delivery ZIP code or address

• Product requested

• Manufacturer

• SKU

• Quantity

• Fabric, finish, or configuration preferences

• Delivery requirements

• Project information

• Additional information you voluntarily provide

Delivery Information

Furniture delivery may require information such as:

• Delivery address

• Telephone number

• Delivery instructions

• Building type

• Apartment or unit number

• Gate information

• Elevator requirements

• Loading-dock requirements

• Building delivery restrictions

• Certificate of Insurance requirements

• Other information necessary to complete delivery

Please do not provide unnecessary access codes, passwords, or highly sensitive information through ordinary email or website forms.

Damage, Defect, Return & Warranty Claim Information

If you submit a claim or service request, we may collect:

• Order number

• Product information

• Delivery date

• Description of the issue

• Photographs

• Videos

• Shipping labels

• Manufacturer labels

• Serial or model numbers

• Delivery receipts

• Bills of Lading

• Repair information

• Return information

• Communications concerning the claim

Photographs submitted for furniture claims may incidentally contain portions of your home or personal belongings. Customers should avoid including unrelated people, documents, or sensitive information in photographs whenever possible.

Reviews & User-Submitted Content

If you submit a review, testimonial, photograph, video, question, or other content, we may collect and process that information.

Information intentionally submitted for public display may be visible to other users.

Do not include sensitive personal information in public reviews.

Device & Technical Information

When you use our website, we and our service providers may automatically collect information such as:

• IP address

• Browser type

• Device type

• Operating system

• Device identifiers

• Network information

• Referring website

• Pages viewed

• Approximate location derived from IP address

• Date and time of visits

• Website interactions

• Shopping-cart activity

• Cookies and similar identifiers

Website Usage Information

We may collect information concerning how visitors interact with our website, such as:

• Products viewed

• Searches performed

• Pages visited

• Time spent on pages

• Links clicked

• Shopping-cart activity

• Checkout activity

• Referring sources

• Advertising interactions

This information may help us operate, analyze, personalize, secure, and improve the website.

3. INFORMATION WE GENERALLY DO NOT REQUEST

NC Discount Furniture generally does not need customers to provide sensitive information such as:

• Social Security numbers

• Passport numbers

• Government identification numbers

• Medical information

• Biometric information

• Account passwords

• Complete bank credentials

Please do not send this type of information to NC Discount Furniture through ordinary email, chat, customer-service forms, damage claims, or other unsecured channels unless we specifically request information through an appropriate secure process for a legitimate reason.

If a financing company requests sensitive financial information, customers should provide that information directly through the financing provider's approved secure process.

4. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

Directly From You

For example, when you:

• Place an order

• Create an account

• Request a quote

• Complete a form

• Contact customer service

• Submit a claim

• Subscribe to marketing

• Submit a review

Automatically

We may collect information automatically when you use our website through:

• Cookies

• Pixels

• Tags

• Local storage

• Analytics technologies

• Similar technologies

From Service Providers

We may receive information from companies that help us operate our business, such as:

• Shopify

• Payment processors

• Delivery companies

• Freight carriers

• Manufacturers

• Fraud-prevention providers

• Customer-service providers

From Business Partners & Other Third Parties

Where permitted by law, we may receive information from:

• Manufacturers

• Distributors

• Marketing partners

• Advertising platforms

• Referral partners

• Social-media platforms

• Other business partners

5. HOW WE USE PERSONAL INFORMATION

We may use personal information for legitimate business purposes including the following.

Processing Orders

We use information to:

• Receive orders

• Process payments

• Verify transactions

• Submit orders to vendors

• Coordinate fulfillment

• Provide order confirmations

• Provide order-status information

Fulfilling Furniture Orders

Because we operate an ecommerce furniture business, fulfilling an order may require us to provide certain information to the applicable:

• Manufacturer

• Distributor

• Warehouse

• Fulfillment provider

• Freight carrier

• Final-mile delivery company

• White-Glove delivery provider

This information may include the customer's:

• Name

• Delivery address

• Telephone number

• Ordered products

• Delivery instructions

• Other information reasonably necessary to fulfill the order

Shipping & Delivery

We use personal information to:

• Arrange shipping

• Generate shipping documentation

• Provide tracking

• Coordinate delivery appointments

• Address delivery issues

• Arrange White-Glove service

• Resolve freight claims

Customer Service

We use information to:

• Respond to questions

• Resolve order issues

• Provide product information

• Provide order updates

• Assist with delivery

• Process authorized returns

• Handle cancellations

• Provide warranty assistance

Damage & Defect Claims

We may use claim information to:

• Evaluate reported damage

• Submit freight claims

• Contact manufacturers

• Contact carriers

• Arrange repairs

• Request parts

• Arrange replacement merchandise

• Resolve warranty matters

Providing Quotes

We may use information to:

• Prepare furniture quotes

• Verify manufacturer pricing

• Calculate freight or delivery costs

• Confirm availability

• Contact customers about requested products

Improving Our Business

We may analyze information to:

• Improve our website

• Improve product selection

• Understand customer preferences

• Improve customer service

• Evaluate delivery performance

• Evaluate vendors

• Improve website usability

• Measure advertising effectiveness

• Develop new products, features, or services

Personalization

Where permitted by law, we may use information to:

• Remember preferences

• Recommend products

• Customize website content

• Show products that may interest you

• Personalize advertising

Marketing

Subject to applicable law and your communication preferences, we may use personal information to send:

• Promotional emails

• Promotional text messages

• Product announcements

• Sales information

• New-arrival information

• Special offers

• Other marketing communications

Fraud Prevention & Security

We may use personal information to:

• Verify transactions

• Detect fraud

• Prevent unauthorized account access

• Investigate suspicious activity

• Protect customers

• Protect NC Discount Furniture

• Enforce our Terms and policies

• Maintain website security

Legal & Compliance Purposes

We may use information when reasonably necessary to:

• Comply with law

• Maintain tax and accounting records

• Respond to lawful legal process

• Respond to government requests

• Establish or defend legal claims

• Respond to payment disputes or chargebacks

• Enforce agreements

• Protect our rights or the rights of others

6. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties for legitimate business purposes.

Shopify

Our ecommerce store is powered by Shopify.

Shopify processes information necessary to provide ecommerce services, including information related to:

• Website activity

• Accounts

• Checkout

• Transactions

• Orders

• Security

• Analytics

• Personalization

• Other Shopify services enabled on our store

Shopify may process information in accordance with its own applicable privacy practices.

A link to the Shopify Consumer Privacy Policy should be available through this Privacy Policy or our website privacy controls.

Furniture Manufacturers & Distributors

We may provide manufacturers and distributors with information necessary to:

• Place your order

• Confirm products

• Fulfill merchandise

• Arrange shipment

• Provide replacement parts

• Address defects

• Process warranty claims

Warehouses & Fulfillment Providers

We may provide information required to:

• Identify merchandise

• Prepare shipments

• Coordinate freight

• Fulfill orders

Freight Carriers & Delivery Companies

We may disclose information necessary to deliver your merchandise, including:

• Name

• Address

• Telephone number

• Order or shipment information

• Delivery instructions

• Building-access information

Delivery providers may contact customers directly to schedule delivery.

Payment Processors

Payment providers process payment information necessary to authorize and complete purchases.

Financing Providers

If you elect to use financing, relevant information may be shared with or collected directly by the applicable financing company.

Technology & Cloud Service Providers

We may use third parties that provide:

• Website hosting

• Cloud storage

• Email services

• Customer service software

• Security

• Fraud prevention

• Analytics

• Database management

• Other technology services

Marketing & Advertising Providers

Where permitted by law, we may disclose certain information to advertising, analytics, and marketing providers to:

• Measure advertising

• Understand website traffic

• Personalize advertising

• Reach customers who may be interested in our products

Depending on the applicable privacy law, some of these activities may be considered a "sale," "sharing," or use of personal information for "targeted advertising," even when NC Discount Furniture does not receive money in exchange for the information.

See Your Privacy Rights & Choices below.

Professional Advisors

We may disclose information when reasonably necessary to:

• Attorneys

• Accountants

• Auditors

• Insurers

• Consultants

• Other professional advisors

Government & Legal Requests

We may disclose information where reasonably necessary to:

• Comply with applicable law

• Respond to subpoenas or court orders

• Respond to lawful government requests

• Investigate fraud

• Protect safety

• Protect legal rights

• Enforce agreements

Business Transactions

Personal information may be disclosed or transferred in connection with a:

• Merger

• Acquisition

• Financing

• Reorganization

• Sale of assets

• Sale of the business

• Bankruptcy

• Similar business transaction

subject to applicable law.

7. WE DO NOT SELL CUSTOMER INFORMATION FOR MONEY

NC Discount Furniture does not sell personal information to third parties in exchange for money as a standalone business practice.

However, some privacy laws define "sale" or "sharing" more broadly.

For example, certain advertising or analytics activities involving information about a consumer's activity across different websites may qualify as:

• Sale

• Sharing

• Targeted advertising

under applicable state privacy laws.

Where applicable, customers may opt out of these activities as described below.

8. SHOPIFY & ENHANCED SERVICES

Our website is powered by Shopify.

Shopify may collect and process information about your interactions with our store to operate Shopify's platform and provide services to NC Discount Furniture and consumers.

When Shopify features such as Network Intelligence or other Enhanced Services are enabled, Shopify may use information regarding your interactions with our store, Shopify, and other merchants to provide features such as:

• Personalization

• Analytics

• Fraud prevention

• Advertising-related services

• Improved ecommerce experiences

Where applicable, Shopify may be independently responsible for certain processing activities.

Customers can learn more through the Shopify Consumer Privacy Policy and Shopify's applicable privacy-request tools.

9. COOKIES & SIMILAR TECHNOLOGIES

We and our service providers may use:

• Cookies

• Pixels

• Tags

• Web beacons

• Local storage

• Similar technologies

These technologies may be used to:

• Keep the website functioning

• Remember customer preferences

• Maintain shopping carts

• Authenticate accounts

• Prevent fraud

• Measure website traffic

• Understand website usage

• Improve performance

• Personalize content

• Measure marketing

• Provide advertising

Some cookies are necessary for the website to function.

Others may be used for analytics, personalization, or advertising.

10. COOKIE PREFERENCES

Where available, customers may manage certain cookie and tracking preferences through the Cookie Preferencescontrol provided on our website.

In jurisdictions where consent is required before using certain non-essential technologies, those technologies will be handled in accordance with applicable consent requirements and our configured privacy controls.

Disabling certain cookies may affect website functionality.

11. TARGETED ADVERTISING & DATA-SHARING OPT OUT

Depending on where you live, you may have the right to opt out of:

• Sale of personal information

• Sharing of personal information

• Targeted advertising

• Certain profiling activities

NC Discount Furniture provides a Your Privacy Choices or Data Sharing Opt-Out option where required or made available through our ecommerce platform.

Customers may also contact us using the contact information below to request assistance with an applicable privacy right.

12. GLOBAL PRIVACY CONTROL

Where required by applicable law and supported by our ecommerce platform, we recognize qualifying browser-based opt-out preference signals such as the Global Privacy Control (GPC).

When a valid GPC signal is received, the applicable opt-out may be applied to the browser or device sending the signal and, where technically possible and required, to an associated customer account.

13. DO NOT TRACK

Some web browsers offer a "Do Not Track" setting.

Because there is not one universally adopted standard governing all Do Not Track signals, our website may not respond to ordinary Do Not Track signals unless required by applicable law.

This is separate from legally recognized opt-out preference signals such as Global Privacy Control where applicable.

14. EMAIL MARKETING

Customers who subscribe to promotional email may unsubscribe at any time using the unsubscribe link contained in our marketing emails.

Opting out of promotional email does not prevent us from sending transactional or service-related communications such as:

• Order confirmations

• Shipping updates

• Delivery communications

• Payment communications

• Return information

• Warranty information

• Customer-service messages

15. SMS & TEXT MESSAGE MARKETING

If NC Discount Furniture offers promotional text messaging, marketing texts will be sent only in accordance with applicable consent requirements.

Customers may withdraw consent or opt out according to the instructions provided with the applicable text-message program.

Consent to receive marketing text messages is not required as a condition of purchasing furniture unless expressly permitted by law.

Transactional delivery or order communications may be treated separately where permitted by law.

16. CUSTOMER ACCOUNTS

Customers who maintain an account may be able to review or update certain information through their account settings.

Customers are responsible for maintaining the confidentiality of their account credentials.

Please notify NC Discount Furniture if you believe your account has been accessed without authorization.

17. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors such as:

• Whether you maintain an account

• Order fulfillment

• Manufacturer warranty periods

• Returns

• Damage claims

• Tax requirements

• Accounting requirements

• Fraud prevention

• Chargeback periods

• Contractual obligations

• Legal claims

• Applicable record-retention laws

Different categories of information may be retained for different periods.

When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements and business practices.

18. DATA SECURITY

NC Discount Furniture uses reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no:

• Website

• Network

• Database

• Internet transmission

• Storage system

• Security measure

can be guaranteed to be completely secure.

Customers should not send sensitive information through ordinary email or other insecure communication channels.

If you believe your NC Discount Furniture account or personal information may have been compromised, please contact us promptly.

19. THIRD-PARTY WEBSITES

Our website may contain links to:

• Manufacturer websites

• Financing providers

• Social-media platforms

• Delivery providers

• Other third-party websites

NC Discount Furniture does not control the privacy practices of independent third parties.

Information you provide directly to another company is governed by that company's privacy policy.

We encourage customers to review third-party privacy notices before providing personal information.

20. SOCIAL MEDIA

If you interact with NC Discount Furniture through social media, information may be collected by both:

• NC Discount Furniture; and

• The applicable social-media platform.

The social-media company's collection and use of information is governed by its own privacy practices.

Information posted publicly on social media may be visible to others.

21. CHILDREN'S PRIVACY

NC Discount Furniture's website and products are intended for adults purchasing furniture and home furnishings.

Our website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If we learn that we have collected personal information from a child in violation of applicable law, we will take appropriate steps to delete or otherwise address the information.

Parents or guardians who believe a child has provided us with personal information may contact us.

We do not knowingly use children's personal information for targeted advertising or sell or share such information where prohibited by applicable law.

22. YOUR PRIVACY RIGHTS

Depending on where you live and whether the applicable law applies to NC Discount Furniture, you may have rights concerning your personal information.

These may include the right to:

Access / Know

Request information about personal information we maintain about you.

Correction

Request correction of inaccurate personal information.

Deletion

Request deletion of certain personal information, subject to applicable exceptions.

Data Portability

Request a copy of certain personal information in a portable format.

Opt Out of Sale or Sharing

Opt out of activities legally defined as the sale or sharing of personal information.

Opt Out of Targeted Advertising

Opt out of certain processing for targeted advertising.

Limit Certain Sensitive-Information Uses

Where applicable, request limits on certain uses or disclosures of sensitive personal information.

Withdraw Consent

Withdraw consent where processing is based on consent and applicable law provides that right.

Appeal

Residents of certain states may have the right to appeal our decision regarding a privacy request.

Non-Discrimination

Where applicable, you have the right not to receive unlawful discriminatory treatment for exercising a privacy right.

These rights are not absolute and may be subject to legal exceptions.

23. CALIFORNIA & OTHER U.S. STATE PRIVACY RIGHTS

Residents of California and other states with comprehensive consumer privacy laws may have additional rights if the applicable law applies to NC Discount Furniture and the consumer.

Depending on the law, these may include rights to:

• Know categories of personal information collected;

• Know sources of personal information;

• Know purposes for collection;

• Know categories of recipients;

• Access specific personal information;

• Correct personal information;

• Delete certain information;

• Obtain portable data;

• Opt out of sale;

• Opt out of sharing;

• Opt out of targeted advertising;

• Limit certain uses of sensitive personal information;

• Appeal certain privacy decisions.

Where required, NC Discount Furniture will provide applicable notices and mechanisms for exercising those rights.

Nothing in this section is intended to represent that every state privacy law necessarily applies to NC Discount Furniture at all times. Applicability depends on the requirements and thresholds established by the relevant law.

24. HOW TO EXERCISE A PRIVACY RIGHT

Where a privacy right applies, you may submit a request through:

• Our Your Privacy Choices / Data Sharing Opt-Out page, where applicable; or

• Emailing info@ncdiscountfurniture.com

Please include enough information for us to understand the request.

We may need to verify your identity before completing certain requests.

Verification may require matching information you provide with information already maintained in our records.

We will not ask for more information than reasonably necessary to verify and process the request.

25. AUTHORIZED AGENTS

Where applicable law permits, you may authorize another person to submit a privacy request on your behalf.

We may require:

• Evidence that the agent is authorized to act for you; and/or

• Direct verification of your identity

as permitted by applicable law.

26. PRIVACY REQUEST EXCEPTIONS

We may decline or limit a privacy request when permitted or required by law.

For example, we may need to retain information to:

• Complete a transaction

• Fulfill an order

• Provide warranty service

• Maintain tax records

• Prevent fraud

• Respond to legal claims

• Comply with legal obligations

• Maintain security

• Exercise or defend legal rights

If we deny a request, we will provide information required by applicable law regarding the decision and any available appeal rights.

27. INTERNATIONAL DATA PROCESSING

NC Discount Furniture is based in the United States.

Shopify and other service providers may process or store information in the United States or other countries.

As a result, personal information may be transferred to or processed in jurisdictions other than the place where you live.

Privacy and data-protection laws may differ between jurisdictions.

Where required, applicable safeguards will be used in connection with cross-border data processing.

28. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect:

• Changes in our business

• Changes in technology

• New service providers

• New website functionality

• Changes in privacy practices

• Changes in applicable law

The updated policy will display a revised "Last Updated" date.

Where required by law, we will provide additional notice of material changes.

We encourage customers to review this policy periodically.

29. RELATIONSHIP TO OUR TERMS OF SERVICE

This Privacy Policy should be read together with the NC Discount Furniture Terms of Service.

If there is a conflict between the Terms of Service and this Privacy Policy concerning the collection, use, disclosure, or handling of personal information, this Privacy Policy controls with respect to those privacy matters.

30. CONTACT US

Questions about this Privacy Policy or our privacy practices may be directed to:

NC Discount Furniture
Email: info@ncdiscountfurniture.com
Website: NCDiscountFurniture.com

For privacy-right requests, please indicate "Privacy Request" in the subject line when contacting us by email.

Customers may also use the Your Privacy Choices or Data Sharing Opt-Out page available through our website when applicable.