Accessibility Statement

ACCESSIBILITY STATEMENT

Last Updated: August 25, 2026

NC Discount Furniture is committed to providing an accessible and inclusive online experience for all customers, including individuals with disabilities.

We believe customers should be able to research furniture, request information, communicate with our team, and purchase products through NCDiscountFurniture.com with reasonable accessibility and independence.

OUR ACCESSIBILITY GOAL

NC Discount Furniture is working toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA as our accessibility standard for our website and digital customer experience.

Accessibility is an ongoing effort. Websites, technologies, products, third-party services, and accessibility standards evolve over time, and we are committed to identifying and addressing accessibility barriers as they arise.

ACCESSIBILITY FEATURES & EFFORTS

As part of our accessibility efforts, we aim to support features and practices such as:

  • Keyboard-accessible navigation

  • Visible keyboard focus

  • Descriptive alternative text for meaningful images

  • Properly structured headings

  • Clear and descriptive links and buttons

  • Sufficient color contrast

  • Accessible website forms

  • Clearly identified form fields and instructions

  • Understandable error messages

  • Text resizing and browser zoom

  • Screen-reader compatibility

  • Accessible product information

  • Accessible checkout and customer-service pathways

  • Captions or text alternatives for meaningful video content where appropriate

We also consider accessibility when evaluating new website features, Shopify applications, forms, plugins, and other third-party technologies.

THIRD-PARTY CONTENT & SERVICES

NCDiscountFurniture.com may include or link to content and services provided by third parties, including:

  • Shopify

  • Furniture manufacturers

  • Financing providers

  • Review platforms

  • Delivery providers

  • Social-media platforms

  • Payment providers

  • Other third-party services

While we encourage our service providers and partners to provide accessible experiences, NC Discount Furniture does not control every aspect of third-party websites or technologies.

If you experience an accessibility issue involving a third-party feature accessed through our website, please contact us so we can assist where reasonably possible.

PRODUCT IMAGES, DOCUMENTS & MANUFACTURER CONTENT

Some product descriptions, photographs, specification sheets, warranty documents, assembly instructions, catalogs, or other materials may originate from furniture manufacturers or distributors.

We make reasonable efforts to present this information in an accessible manner where practicable.

If you encounter product information or a document that you cannot access, please contact us. We will make reasonable efforts to provide the information in an alternative format or assist you directly.

NEED HELP USING OUR WEBSITE?

If you have difficulty:

  • Navigating our website

  • Accessing product information

  • Using a website form

  • Requesting a quote

  • Adding merchandise to your cart

  • Completing checkout

  • Reviewing an order

  • Accessing a policy or document

  • Submitting a return, damage, defect, or warranty request

  • Using another feature of NCDiscountFurniture.com

please contact us.

We will make reasonable efforts to provide the information, product assistance, or service you need through an accessible alternative method.

An accessibility issue should not prevent you from receiving customer service or obtaining information about our products.

REPORT AN ACCESSIBILITY BARRIER

We welcome feedback about the accessibility of NCDiscountFurniture.com.

If you encounter a barrier, please provide as much of the following information as reasonably possible:

  • Your name

  • Email address or telephone number

  • The webpage or feature involved

  • A link to the affected page, if available

  • A description of the accessibility problem

  • The device and browser you were using, if known

  • The assistive technology you were using, if applicable

  • The information or service you were attempting to access

You are not required to disclose a disability or medical information in order to report an accessibility issue.

CONTACT US

Accessibility concerns may be directed to:

NC Discount Furniture
Email: info@ncdiscountfurniture.com
Website: NCDiscountFurniture.com

Please include "Accessibility" in the subject line of your email when possible.

We will make reasonable efforts to acknowledge accessibility concerns promptly, investigate reported barriers, and provide assistance while the issue is being reviewed.

ALTERNATIVE ASSISTANCE

If a digital accessibility barrier prevents you from completing an action through our website, please contact us.

Where reasonably possible, NC Discount Furniture can assist with matters such as:

  • Product information

  • Product dimensions

  • Availability

  • Pricing

  • Quote requests

  • Order questions

  • Shipping information

  • Delivery information

  • Returns

  • Damage claims

  • Warranty assistance

through an alternative customer-service method.

ONGOING IMPROVEMENT

Accessibility is not a one-time project.

NC Discount Furniture intends to periodically review our website and digital customer experience and to consider accessibility when:

  • Updating our website

  • Adding products

  • Adding new forms

  • Adding Shopify applications

  • Changing navigation

  • Adding promotions or popups

  • Adding financing options

  • Adding customer-service tools

  • Adding downloadable documents

  • Making other material website changes

We appreciate feedback that helps us improve the usability and accessibility of our website.

NO WAIVER OF LEGAL RIGHTS

Nothing in this Accessibility Statement is intended to limit, waive, or restrict any right or protection available under applicable disability-access or consumer-protection law.